355th Communication Squadron stands up call center

Airmen from the 355th Communications Squadron input trouble tickets inside the squadron’s call center at Davis-Monthan Air Force Base, Ariz., April 7, 2015. The 355th CS launched a new call center for D-M customers to receive local customer support from the 355th Cobras rather than from The Enterprise Service Desk. (U.S. Air Force photo by Airman 1st Class Chris Drzazgowski/Released)

Airmen from the 355th Communications Squadron input trouble tickets inside the squadron’s call center at Davis-Monthan Air Force Base, Ariz., April 7, 2015. The 355th CS launched a new call center for D-M customers to receive local customer support from the 355th Cobras rather than from The Enterprise Service Desk. (U.S. Air Force photo by Airman 1st Class Chris Drzazgowski/Released)

DAVIS-MONTHAN AIR FORCE BASE, Ariz. -- On April 1, the 355th Communications Squadron launched a new call center here for D-M customers to receive local customer support from the 355th Cobras rather than from The Enterprise Service Desk.

Customers should continue using the virtual ESD Help Desk Application first that can be found on your desktop.  By utilizing the Help Desk Application, users can diagnose and resolve their own computer issues automatically and quickly create tickets.  Users can also check enterprise-wide and local network outage announcements, view ticket status, and update their personal global address list information.

D-M customers can now contact the local call center at 228-7253 between the hours of 7:30 a.m. - 4:30 p.m.  Additionally, Communications Focal Point walk-in hours are:  Monday, Wednesday and Friday 10:00 a.m. - 12:00 p.m.,  Tuesday and Thursday between 12:00 p.m. - 2:00 p.m.