Urgent Care



After Hours and Emergency Care

Davis-Monthan AFB Clinic does not provide emergency services. For urgent after-hours care, contact the TRICARE Nurse Advice Line toll-free: 1 (888) 874-9378.

For an emergency, dial 911. No Pre-Authorization from the Nurse Triage Line is required to go to the emergency room to save you or your family member's life, limb or eyesight.

- Flyers - call 228-7400 to reach the on call Flt Surgeon

After Hours Care



https://www.youtube.com/watch?v=CRNGjlcOvNo

Find an Urgent Care Facility Near You:

United Healthcare Provider Directory

As a reminder, after the Nurse Triage tells you to go to an Urgent Care or ER, you will need a referral from Davis-Monthan Clinic for billing purposes for any urgent care, so ensure you call 228-2778 as soon as possible during duty hours to let the clinic know: WHEN, WHERE, and WHAT your symptoms where and if you need any follow-up care.
*Note: Midnight you can log onto Tricare Online or Call the Clinic at 0630 to get an appointment at the clinic if told to be seen in 24-72 hours of your Nurse Triage.

Military Crisis Line:
1-800-273-8255
Military Crisis Line and Chat
AF Suicide Prevention
Comprehensive Airman Fitness (CAF)
Veterans Crisis Line
D-M Crisis Assistance

Defense Centers of Excellence Outreach Center (Psychological Health, PTSD, Traumatic Brain Injury):
1-866-966-1020

355th MDG Social Media

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355th Medical Group

 

 

 

 

 

 

Mission: Provide healthy combat forces, ready medics, and trusted healthcare to all we serve.

Vision: A premier team fueled by empowered medics delivering trusted healthcare.

Strategic Goals
1. Maximize Medical Readiness
2. Deliver Trusted Care
3. Promote Healthy Population

Values
1. Medical Excellence
2. Humble Service
3. Team Integrity

Motto: Lightning care anywhere!
             

                                                                                                                                    

                                                                                                                                 

 

355th MDG Info

Address
4175 South Alamo Ave
Building 400
Davis-Monthan AFB, AZ, 85707

Hours
Monday - Friday 0730 - 1630
Closed every third Thursday morning for readiness training
Phone number: 520-228-2778


355th Medical Group Fact Sheet

Pharmacy Information

355th Medical Group Main Pharmacy/BX Pharmacy Information:
Main pharmacy in building 400
Monday - Friday: 0730-1700
Clinic Pharmacy is closed every third Thursday until 1230 for readiness training
Pharmacy Formulary

BX Pharmacy
Monday - Friday: 0800-1700
BX Pharmacy is closed every 3rd Thursday until 1230 for readiness training.
To refill a medication by phone call: 228-5007
To refill a medication online: www.tricareonline.com
To refill an Express Scripts medication online: http://www.express-scripts.com/
To refill an Express Scripts medication with your mobile phone: http://www.express-scripts.com/mobile/

Transfer Request Form

**To ensure the continued safety and privacy of our patients, all beneficiaries will be required to have the military ID or a black and white copy of the patient's military ID in order to process or pick up prescriptions. If you will be dropping off OR picking up for someone else, you MUST have that person's military ID card OR a black and white copy (front and back of ID) of the military ID. We also ask that you bring a list of the medications you are picking up as this will expedite the process and limit confusion at the pick-up window. If you do not have access to a copy machine, please kindly ask one of our technicians the next time you are dropping off a prescription to make a copy of a military ID.

Appointments and Benefits

Make An Appointment
Learn about TRICARE Benefits
Access eBenefits (Veterans Affairs)
TRICARE Service Center Closure



New Urgent Care Pilot Program for Prime Beneficiaries

To increase access to care, the Department of Defense is launching an Urgent Care Pilot Program for TRICARE Prime beneficiaries. This program allows Prime enrollees two visits to a network or TRICARE authorized provider without a referral or prior authorization.
The Urgent Care Pilot Program, scheduled to begin May 23, 2016, is for:
•Active duty service members (ADSMs) (including National Guard or Reserve members activated - called or ordered to active duty service for more than 30 days in a row - for more than 30 consecutive days) in TRICARE Prime Remote or ordered to active duty service for more than 30 days in a row. for more than 30 consecutive days) in TRICARE Prime Remote
•Non-ADSMs in TRICARE Prime, TRICARE Prime Remote or TRICARE Young Adult Prime
•TRICARE Overseas Program beneficiaries traveling in the U.S. (not limited to two visits)

Active Duty Service Members (ADSMs) enrolled in TRICARE Prime are not eligible for this program as their care is managed by their Service. This pilot also excludes Uniformed Services Family Health Plan (USFHP) enrollees. TRICARE Overseas Program (TOP) enrollees can receive an unlimited number of urgent care visits, but only when they are traveling stateside and seeking care.

There are no Point of Service (POS) deductibles or cost shares for these two urgent care visits, but network copayments still apply.

Once you receive urgent care, you must notify your PCM about that care within 24 hours or the first business day after the urgent care visit. Authorization requirements have not changed for follow up care, specialty care or inpatient care.

When you are not sure of the type of care you need, or you require care outside of standard business hours, call the Nurse Advice Line (NAL). If the NAL recommends an urgent care visit, and a referral is submitted, that visit will not count against the two pre-authorized visits allowed under the Urgent Care Pilot. However, if you call the NAL and get a referral to a military hospital or clinic and you go elsewhere for care, that visit will count against your two preauthorized visits.

If you need more information, please visit the Urgent Care Pilot Program web page on the TRICARE website.


TRICARE's breast pump policy effective July 1, 2015
TRICARE's breast pump policy was recently updated to include coverage of breast pumps and supplies, and breastfeeding counseling. These supplies and services will be retroactively covered as of Dec. 19. For additional details, click here.

Clinics

Family Health Clinics
Location: Building to the Right of the Main Clinic, Lobby straight ahead as you Enter the Clinic
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2778

Pediatrics
Location: Building to the Right of the Main Clinic, Lobby straight ahead as you Enter the Clinic
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2778

Flight Medicine
Location: Main Clinic Building, through the main doors, walk through the
Pharmacy lobby, all the way down the Main Hallway, follow signs for Flight Medicine
AD FLYER SICKCALL Hours: 0730-0830 & 1300-1400 (On the 3rd Thursdays 1300-1400 only)
Hours: 0730 - 1630
Appointment Line for AD Flyers: (520) 228-2721
Appointment Line for Dependents: (520) 228-2778

Medical Standards Management Element (MSME)

Location: Main Clinic Building, through the main doors, walk through the Pharmacy lobby, all the way down the Main Hallway, follow signs for Flight Medicine. We are located within Flight Medicine
Hours: 0730 - 1630 (M-F)
To make appointments: 228-1517

Disease-Health Management
Location: Building to the Right of the Main Clinic, Lobby straight ahead as you Enter the Clinic
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2778

Women's Health
Location: Building to the Right of the Main Clinic, Lobby straight ahead as you Enter the Clinic
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2778

Dental Clinic (AD ONLY)
Location: Main Clinic Building, through the Main Doors, through the Pharmacy lobby, take a Right at Radiology, down a large hallway, and the Dental clinic is on the left before the double doors.
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2652

Mental Health & ADAPT (Alcohol and Drug Abuse Prevention and Treatment)
Location: Building 4339, across from the Base Post Office and next to the big water tower.
Hours: 0730-1630 (M-F)
Appointment Line: (520) 228-4926
Offers: Anger Management & Couples Communication Classes

Optometry
Location: Main Clinic Building, through the main doors, walk through the Pharmacy, all the way straight down the Main Hallway till you reach Public Health/Optometry Lobby on the Right.
(Landmarks passed: Radiology (R), Lab (L), & Physical Therapy Hallway (R)).
Hours: 0730 - 1630 (M-F)
Appointment Line: (520) 228-2778/2737

Physical Therapy
Location: Main Clinic Building, through the main doors, walk through the Pharmacy, down the Main Hallway passing the Lab, take the first Hallway on the Right and check-in through the glass double doors.
Hours: 0730-1630 (M-F)
Phone Number: (520) 228-2886

Orthopedics Clinic

Location: Main Clinic Building, through the main doors, walk through the Pharmacy lobby, down the Main Hallway passing the Lab, take the first Hallway on the Right and check-in across the hallway from the glass double doors.
Hours: 0730-1630 (M-F)
Phone Number: (520) 228- 2522

Chiropractic Clinic (Active Duty Only)
Location: Building to the right of the main clinic go in the main entrance and
walk down the hall to Lobby #3, passing the central check in and immunizations.
Hours: 0730-1630 (M-F)
Phone Number: (520) 228-1901


Ancillary Services

Radiology (X-Ray, Mammogram, Ultrasound, & CT Services)
Location: Main Clinic Building, through the main doors, walk through the Pharmacy, down the main hallway 1st clinic on the Right.
Hours: 0730 - 1630 (M-F)
Phone Number: (520) 228-2870

Laboratory (DOES NOT GIVE OUT TEST RESULTS)
Location: Main Clinic Building, through the main doors, walk through the Pharmacy, down the main hallway, Lobby will be on the left.
Hours: 0730 - 1630 (M-F)
Phone Number: (520) 228-2680

Referral Management Center (RMC)

Location: Main Clinic Building, through Main Entrance doors, immediately turn right, lobby is through the glass door, check-in at the reception desk.
Hours: 0730 - 1630 (M-F)
Phone/Message Line: (520) 228-1501

Immunizations

Location: Building to the Right of the Main Clinic, enter doors and go left, first lobby on the right.
Hours: 0730-1600 (M-F)
Phone Number: (520) 228-1536

- Well baby immunizations can be given at appropriate months--do not have to wait for well-baby appointment.
- Smallpox is Monday and Friday at 1400 (check in by 1345)
- Yellow Fever is 1st and 3rd Wednesday of each month
- TB (PPD) is not placed on Thursdays
- If receiving shots off-base, can bring in the record to have them transcribed into AF system

Allergy
Location: Building to the Right of the Main Clinic, enter doors and go left, first lobby on the right.
Hours: 0730-1130 and 1300-1600 (M-F)
Monday and Wednesday: 0730-1130 Immunotherapy / 1300-1600 Appointments
Tuesday and Thursday: 0730-1130 Appointments / 1300-1600 Immunotherapy
Fridays only: Venom testing and food challenges
Phone Number: (520) 228-1536


Health Promotions/Nutritional Medicine

Location: Bldg 2303/3495, small building on the right side of the Benko Fitness Center
Hours: 0730 - 1630 (M-F)
Phone Number: (520) 228-2294

Case Management
Location: Building 400
Hours: 0730-1630 (M-F)
Phone Number: (520) 228-2664/2780/2779

Disease Management

Location: Building 420
Hours: 0730-1630 (M-F)
Phone Number: (520) 228-2778

EFMP Coordinator
Location: Main Clinic Building, through Main Entrance doors, immediately turn right, lobby is through the glass door, check-in at the reception desk.
Hours: 0730-1630 (M-F)
Phone Number: (520) 228-2621

Deployment Health Assessment (DHA)
Location: Building to the right of the main clinic, enter doors and go left, reception is the last lobby on the right in OFM.
Hours: 0730-1530 (M-F)
Phone Number: 228-2822



*No-Shows: An appointment is considered no-show if a patient does not show for his/her appointment or does not cancel within 24hrs of scheduled appointment.

Click here for a full list of clinic and service providers, locations, phone numbers and hours.


Ancillary and Administrative Services

Radiology (X-Ray, mammogram, Ultrasound and CT Services)
Laboratory (DOES NOT GIVE OUT TEST RESULTS)
Pharmacy
Referral Management Center (RMC)
Patient Advocate
Beneficiary Advisory Counselor and Assistance Coordinator (BCAC)
Patient Administration
HIPAA Office
Exceptional Family Member Program
New Parent Support Program
Family Advocacy Program
Chapel Services

Release of Information
Fax: (520) 228-8614

Do you have travel plans to other countries? If so, come to the Travel Medicine Clinic at Public Health.

Public Health will assist in assuring that you receive all country medical recommendations and a summary of preventive measures prior to departure, during travel, and after travel.

This includes:
· Environmental health and endemic disease threats and applicable countermeasures
· Malaria risk and prophylaxis recommendations
· Tuberculosis risk assessment recommendation
· Medical entry requirements (if applicable)
· Immunization recommendations
· Travel health/safety alerts
· Information on medical care while abroad
· Diarrhea prophylaxis information

Please contact Public Health at (520)228-2714 or 355MDG.SGPM.PUBLICHEALTH@us.af.mil for more information.

Click here for a full list of patient advocate centers, programs, assistance and hours.


D-M Annual Water Quality Report:
2015
2014