355th Communication Squadron stands up call center
By 1st Lt. Sarah Answine, 355th Communications Squadron
/ Published April 08, 2015
DAVIS-MONTHAN AIR FORCE BASE, Ariz. --
On April 1, the 355th Communications Squadron launched a new call center here for D-M customers to receive local customer support from the 355th Cobras rather than from The Enterprise Service Desk.
Customers should continue using the virtual ESD Help Desk Application first that can be found on your desktop. By utilizing the Help Desk Application, users can diagnose and resolve their own computer issues automatically and quickly create tickets. Users can also check enterprise-wide and local network outage announcements, view ticket status, and update their personal global address list information.
D-M customers can now contact the local call center at 228-7253 between the hours of 7:30 a.m. - 4:30 p.m. Additionally, Communications Focal Point walk-in hours are: Monday, Wednesday and Friday 10:00 a.m. - 12:00 p.m., Tuesday and Thursday between 12:00 p.m. - 2:00 p.m.